In general an Order that is placed cannot be changed or cancelled. If possible, the limitations and restrictions related to changes and/or cancellations of your Order are specified at the Site and/or in the order confirmation received.
If we deliver incorrect or damaged physical Products, or in the event that you discover any defect in the Products or if you are not satisfied with the quality of the Product delivered (our “Quality Guarantee”) and you require compensation or other remedy, you must report the defect within 14 days of the date you receive the Products, by contacting us at firstname.lastname@example.org. You may be asked to and are if so requested to provide photographic or other documentary evidence of the existence of a defective, damaged or incorrect Product or the quality issue for which you are not satisfied with the Product.
Subject to you being responsible for the Customer Content and following your report of the existence of a defect in a Product or a dissatisfaction of the quality of the Product delivered in each case within the time frame specified above we will at your option, redeliver a Product or refund the purchase price paid for such Product to you. For clarity, if you want to change the Customer Content or if you have made a spelling or other text mistake in the Customer Content we will not redeliver or refund the purchase price to you.